Cleaners Camberwell Service Terms and Conditions

These Terms and Conditions set out the basis on which Cleaners Camberwell provides professional cleaning services to domestic and commercial customers. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Client means the person, business or organisation that requests or purchases cleaning services from Cleaners Camberwell.

Company means Cleaners Camberwell, the provider of cleaning services.

Cleaner means any individual or team member assigned by the Company to perform the cleaning services.

Services means any cleaning or related services provided by the Company to the Client.

Premises means the property or location where the Services are to be performed.

2. Scope of Services

The Company provides a range of cleaning services which may include, but are not limited to, regular domestic cleaning, one off deep cleaning, end of tenancy cleaning, office and commercial cleaning, after builders cleaning and related services. The specific Services to be provided will be agreed at the time of booking and confirmed in the booking confirmation.

The Company reserves the right to refuse any work that it considers to be unsafe, unsuitable, or outside the normal scope of cleaning services, including tasks that may pose a risk to health and safety or require specialist equipment or licensing.

3. Booking Process

3.1 Bookings may be made by the Client through the Companys approved booking channels as communicated on our official materials. By placing a booking, the Client confirms that they are legally capable of entering into binding contracts and are at least 18 years of age.

3.2 The Client must provide accurate and complete information regarding the Premises, access arrangements, parking, specific cleaning requirements and any known risks or hazards. The Company will not be liable for any issues arising as a result of incorrect or incomplete information provided by the Client.

3.3 All bookings are subject to availability. The Company will confirm the date, time, duration of the visit and the Services to be carried out. A booking is only considered confirmed once the Client has received confirmation from the Company, which may be given verbally or in writing.

3.4 The Client must ensure that there is access to the Premises at the agreed time, including provision of keys, security codes or entry instructions where necessary. Failure to provide access may result in a failed attendance fee as detailed in the payment and cancellation sections below.

4. Pricing and Quotes

4.1 The Company may provide estimates or fixed price quotes based on the information supplied by the Client. All prices will be provided in pounds sterling and include any applicable taxes unless stated otherwise.

4.2 Where a quote is given based on a description or expected condition of the Premises, the Company reserves the right to amend the price if the actual condition differs substantially from that described, or if additional work is requested by the Client on arrival.

4.3 For hourly rate services, the total charge will be based on the actual time spent on site by the Cleaner, subject to any minimum booking duration that may apply. Any part of an hour may be charged as a full hour according to the Companys charging structure.

5. Payments and Invoicing

5.1 Payment terms will be confirmed at the time of booking. The Company may require payment in advance, payment on completion, or invoice with a specified due date, depending on the nature of the Services and the Clients status.

5.2 Accepted payment methods will be communicated by the Company. The Client is responsible for ensuring that payment is made in full and on time. Where payment is made by a third party on behalf of the Client, the Client remains ultimately responsible for any outstanding amounts.

5.3 In the event of late payment, the Company reserves the right to charge interest on the overdue sum from the due date until the date of actual payment, at a reasonable rate in line with applicable UK law. The Company may also suspend or cancel further Services until payment is received.

5.4 For regular or ongoing services, the Client may be billed on a recurring basis, such as weekly, fortnightly or monthly, as agreed. The Company may review its prices periodically and will provide reasonable notice to the Client of any changes to pricing.

6. Cancellations and Amendments

6.1 The Client may cancel or reschedule a booking by giving the Company adequate notice. The minimum notice period will be confirmed at the time of booking. If the Client cancels or reschedules within the minimum notice period, a cancellation fee may be charged.

6.2 If the Cleaner is unable to gain access to the Premises at the agreed time, this may be treated as a late cancellation by the Client, and a call out or cancellation fee may be payable to cover the Cleaners time and travel costs.

6.3 The Company reserves the right to cancel or reschedule a booking due to unforeseen circumstances, such as staff illness, extreme weather, transport disruptions or other events beyond the Companys reasonable control. In such cases, the Company will seek to provide as much notice as possible and offer an alternative appointment. The Company will not be liable for any loss arising from such cancellations but any prepayments for the affected appointment will be either refunded or applied to a rescheduled booking.

6.4 Any request by the Client to change the scope or duration of the Services on the day of the booking is subject to availability and may result in a change in the total price.

7. Client Obligations

7.1 The Client must ensure that the Premises are safe for the Cleaner to work in and comply with all applicable health and safety laws and regulations. This includes informing the Company of any potential risks, such as hazardous materials, unstable fittings, loose carpets or security systems that may cause injury or damage.

7.2 The Client is responsible for providing running water, electricity, adequate lighting and reasonable access to the areas to be cleaned. Where agreed in advance, the Client may also need to provide certain cleaning products or equipment, although the Company generally provides its own materials.

7.3 The Client must secure or remove valuables, delicate items, cash and confidential documents. The Company accepts no responsibility for loss or damage to items that have not been appropriately secured or stored.

7.4 Children, pets and other occupants should be kept away from areas where the Cleaner is working to ensure a safe and efficient service. The Client is responsible for the behaviour and safety of all persons and pets on the Premises during the visit.

8. Company Obligations

8.1 The Company will use reasonable skill and care in the provision of its Services and will aim to deliver them in a professional, timely and efficient manner.

8.2 The Company will ensure that Cleaners are appropriately instructed and that they follow the Companys standards and policies. Where required by law, the Company will also ensure that appropriate checks and right to work verification are carried out.

8.3 The Company will carry appropriate insurance cover, subject to policy terms and conditions, to provide a level of protection in the event of accidental damage or injury arising from the Services. Details of insurance can be made available upon reasonable request.

9. Liability and Limitations

9.1 Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by negligence, fraud or any other liability that cannot be limited or excluded by law.

9.2 Subject to the above, the Companys total liability to the Client in respect of any loss or damage arising under or in connection with the provision of the Services shall not exceed the total amount paid or payable by the Client for the specific appointment during which the incident occurred.

9.3 The Company will not be liable for indirect or consequential losses, loss of profit, loss of business, loss of reputation or any loss that was not reasonably foreseeable at the time the contract was formed.

9.4 The Client must report any damage or dissatisfaction with the Services to the Company as soon as reasonably possible and, in any event, within 48 hours of the appointment. The Company will investigate and, if appropriate, may offer remedial action, a partial refund or other solution at its discretion.

9.5 The Company is not liable for any pre existing damage, wear and tear, or defects at the Premises, including but not limited to aged or faulty surfaces, paintwork, fabrics, fixtures, fittings or appliances that may be damaged in the normal course of cleaning.

10. Waste Handling and Regulations

10.1 The Company will comply with applicable UK waste and environmental regulations when handling and disposing of waste arising from its Services. Standard household waste may be placed in the Clients designated bins, subject to local collection rules.

10.2 The Company does not remove large volumes of waste, construction debris, hazardous materials, clinical waste, sharp objects, chemicals, solvents, paint, oils or electrical items. The Client is responsible for arranging specialist disposal for such items in accordance with local authority guidance and UK law.

10.3 Where the Client requests assistance with moving or arranging waste, this will be at the Companys discretion and subject to safety assessment. The Company reserves the right to refuse handling of any waste it considers unsafe, illegal or beyond the normal scope of cleaning services.

11. Supplies and Equipment

11.1 Unless otherwise agreed, the Company will provide its own cleaning products and equipment suitable for the agreed Services. The Company may decline to use products or equipment supplied by the Client if it considers them unsuitable, unsafe or incompatible with the required tasks.

11.2 If the Client insists on the use of specific products or equipment, the Company will not be liable for any damage or inadequate results arising from their use, provided it has followed reasonable instructions and acted with due care.

12. Keys and Security

12.1 Where the Client provides keys, access cards or security codes, the Company will take reasonable steps to keep them secure and confidential. Keys may be labelled in a way that does not directly identify the Premises.

12.2 On termination of regular services, the Company will return any keys or access devices held for the Client within a reasonable period, subject to satisfactory settlement of all outstanding invoices.

12.3 The Company will not be liable for any loss that arises from the Clients failure to inform the Company of changes to locks, security systems or access instructions.

13. Complaints and Service Issues

13.1 The Company aims to provide high quality services but recognises that issues may occasionally arise. Any concerns or complaints should be raised with the Company as soon as possible, providing full details of the booking and the nature of the issue.

13.2 The Company will investigate complaints promptly and, where appropriate, may arrange a return visit, offer a partial refund or take other remedial steps. The form of any remedy will be at the Companys discretion, taking into account the circumstances of the case.

13.3 The Client agrees to allow the Company a reasonable opportunity to inspect and, where possible, rectify any issues before arranging third party remedial services or seeking alternative remedies.

14. Force Majeure

14.1 The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, power failures, transport disruptions, strikes, accidents, public health emergencies or acts of government.

14.2 In such circumstances, the Company will make reasonable efforts to notify the Client and to resume Services as soon as it is reasonably practicable to do so.

15. Termination

15.1 Either party may terminate ongoing or regular service arrangements by giving the notice period agreed at the time of booking or, if none is specified, by giving reasonable notice.

15.2 The Company may terminate the agreement or suspend Services immediately if the Client fails to pay any sums due, behaves in an abusive or threatening manner towards staff, breaches these Terms and Conditions, or creates an unsafe working environment.

15.3 Termination will not affect any rights, remedies, obligations or liabilities that have accrued up to the date of termination, including the right to recover any unpaid sums due to the Company.

16. Changes to These Terms

16.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, best practice or the way the Company operates. The latest version will apply to new bookings and to ongoing services after reasonable notice has been given.

16.2 Continued use of the Services after changes take effect will constitute acceptance of the updated Terms and Conditions.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any disputes or claims arising out of or in connection with them or the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

18. General Provisions

18.1 If any provision or part provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted without affecting the validity and enforceability of the remaining provisions.

18.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

18.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the provision of cleaning services and supersede any prior agreements, understandings or arrangements, whether oral or written.